Turn Every Transaction Into a Loyalty Opportunity
With Rokt’s AI-driven solutions, you can make every transaction relevant to keep them coming back.
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Why use Rokt to retain customers
Use personalized offers and loyalty incentives to encourage second-time and long-term purchases.
Keep customers engaged beyond checkout with upsells, VIP programs, and exclusive deals.
Ensure every interaction adds value rather than feeling like an intrusive ad.
How Rokt helps you retain customers at scale
Re-engage customers with relevant upsells
Keep customers engaged beyond checkout with AI-driven post-purchase offers, product add-ons, and exclusive subscription upgrades via Aftersell
Encourage repeat spending with smart payment incentives
Reward customers with cashback, financing, and loyalty-driven payment options through Pay+, making every transaction an opportunity to drive repeat purchases.
Turn post-purchase moments into loyalty opportunities
Engage customers immediately after checkout with relevant recommendations, loyalty program sign-ups, and exclusive next-order discounts through Rokt Thanks.
How Rokt compares to traditional retention strategies
Rokt Retention Solutions
Traditional Email & SMS Marketing
Loyalty Program Platforms
Features
Engagement Timing
In-moment, during checkout & post-purchase
Delayed, often ignored
Requires customer sign-up
Customer Relevance
AI-driven, based on transactional behavior
Generic offers
Only engages pre-existing loyalty members browsing
Churn Prevention
Predictive AI suggests retention incentives
Passive re-engagement
Only works if customers actively participate
Experience Control
Fully customizable, non-intrusive
Can feel spammy
Limited customization options
Trust, transparency, and results: Our commitment to every partner
Aligned objectives
Our commercial model is aligned with our partners’ success.
Transparency and trust
Transparent and consistent commercial terms for all clients, including flexible contracts.
Control and ownership
Clients own and control their data, and Rokt meets all major privacy standards.
Track record
Trusted by the world’s leading companies with 110%+ net retention.
FAQs
Rokt retention solutions help partners keep customers engaged and loyal by delivering relevant, timely content that drive repeat purchases and increase lifetime value.
Rokt uses AI and first-party data to identify and target existing customers beyond personalization using timely offers at key moments in their journey. It integrates with existing CRM and ecommerce data to segment audiences and trigger the right offer based on behavior, spend, and engagement trends.
Partners have full control over advertiser categories, brands, creatives, and campaign types. They can approve, block, or prioritize content while maintaining brand safety and compliance.
No, Rokt campaigns are designed to enhance customer experience and loyalty without disrupting core conversion rates, using built-in controls to maintain or improve key metrics.
Rokt provides transparent, closed-loop reporting focused on key retention metrics such as repeat purchase rate, lifetime value (LTV), churn reduction, and incremental revenue. Brands can track campaign performance in real time and optimize based on actionable insights.
Rokt’s retention solution uses real-time AI to identify high-value and at-risk customers, then delivers dynamic offers based on behavior and purchase history, outperforming static email or SMS campaigns.
Rokt operates within a closed ecosystem with direct merchant integrations, ensuring 100% verified traffic and no reliance on third-party cookies. We offer granular audience controls and comply with the strictest regulations.